Pinnacle Quality Initiative Announces Customer Experience Awards – 2015 March 4, 2015 – National HealthCare Associates released a list of their centers who were recognized by the independent auditor of customer service for the 40-center nursing home group. Sixteen of their centers rated “Best in Class” out of more than 1,100 skilled nursing centers in the United States, in one or more customer service areas. Those centers received the prestigious “Customer Experience Awards” form Pinnacle Quality Insight.
Milford Health and Rehabilitation welcomes you, and thanks you for choosing our center for your healthcare needs. An exceptional community healthcare resource for many years, we exceed expectations in meeting the needs of individuals who require short-term skilled nursing care. Our staff of concerned and dedicated professionals is committed to helping everyone through providing support and guidance on a one-to-one basis.
Whether you join us for a brief stay or call us your home, we want you to feel as comfortable as you would amongst family, while receiving care such as physical therapy, occupational therapy, or speech therapy. Milford Health and Rehabilitation also provide a myriad of medical services including pulmonary rehabilitation, heart failure services for CHF, cardiac recovery, amputee rehabilitation, stroke rehabilitation and wound care management to name a few.
Milford Health and Rehabilitation prides itself on our customer service and maintains a common commitment to the highest level of quality care, a focus on customer service providing a nurturing environment for both patients and families. We are pleased to have received a "Customer Experience Award - 2015" from Pinnacle Quality Insights demonstrating our center's commitment to the "Four Pillars" of our mission statement: Kindness, Compassion, Service and Excellence.
U.S. News & World Report has named Milford Health and Rehabilitation Center as one of its “Best Nursing Homes” for 2014.
I’d like to say how grateful my sisters and I are for the attention, love and devotion of the staff at the Milford Health and Rehabilitation Center. We were very fortunate to have had the opportunity and good fortune to place here in your facility. We always hear nightmare stories about nursing homes …and that was not the case in Milford Health. The nurses, the aides, the social workers, the recreation ladies, the hairdresser.. ALL went out of their way every day, 24/7, to provide the best care possible. Even when my mother had a bad day and would last out at them, they never wavered in their mission to provide loving care. We’ll be forever grateful for all they did for our family and continue to do for their patients.
Dear Dave, My mom lived at Milford Health and Rehabilitation for almost 4 years, and I wanted you to know I am so very grateful for the care she received there. I have to single out a few of your employees, because without their dedication my mom would never have been able to have been taken of as she was. The nurse in charge of floor #2, Jennifer, was always available to take the extra time to answer my questions and put me at ease. She never made me feel as if I was disturbing her-in fact just the opposite-she always followed up on mom’s progress and was happy to report back to me. She was competent, caring and wonderful. Debbie was also most helpful. When I was diagnosed with a brain tumor and unable for me to visit my mom, my son took over the visits for me and Jennifer and Debbie went out of their way to speak to me whenever I called and offered help to our son. Thank you from our entire family,
On behalf of my family, I would like to thank you and the wonderful staff at Milford Health and Rehabilitation for the compassionate care given to my mother during her stay of 2 ½ years. There was rarely a day even until the time of her passing that we didn’t arrive to find a smile on her face. While she couldn’t always tell us about her day with “words”, her disposition, along with communication by the staff and calendars filled in the blanks. We are so grateful to your entire team for their support and kindness. Sincerely,
"Thanks to the wonderful care I received from your physical and occupational therapists, I was able to move around my home and navigate the 16 stairs to the second floor successfully. The nurses and aides were helpful, cheerful, and prompt to take care of my needs. Thank you again for a positive rehabilitation experience."
To all my nurses and aids on Section C, I want to thank each and every one of you for the care I got at Milford Health. I do not want to begin writing names because I am afraid I will forget somebody and that would break my heart. You are all special people for what you do and I will not forget you.
My Family and I would like to express our thanks to everyone at Milford Health and Rehab. My mom’s nurses were devoted and compassionate. Thank you for taking such wonderful care during my mother’s stay. Sincerely